Respect means understanding, acceptance, and appreciation of people’s inherent qualities, status, and circumstances, based on rights and responsibilities. We understand that our freedom extends to where that of others begins.
ETHICS AT WORK AND IN LIFE
We are morally consistent in terms of what we decide and what we do, taking responsibility for our actions in the workplace and society.
LOYALTY TO THE COMPANY AND TO WORKMATES
We honour the commitments we assume, expressing gratitude for the opportunities that arise over the course of our personal and professional lives. This entails loyalty to our customers, suppliers, and workers.
We are transparent in the actions we undertake across all spheres, respecting the truth above all, as well as being genuine, authentic, and objective while respecting the law and social norms.
Participating actively and complementarity with other members and areas in pursuit of a common goal, even when that goal is not directly related to personal gain. Involves conveying information and sharing knowledge and experience.
Spirit of Service
Constant willingness and sensitivity in identifying current and future needs of internal and/or external costumers, and offering up effective solutions. Involves commitment and adding value to the service provided.
Capacity to adapt quickly and appropriately to a range of situations, ensuring flexibility to change. Involves reorienting behaviour to maintain efficiency in the face of new situations and/or individuals with different approaches.
Orientation towards attaining quality
Constant willingness to deliver high quality work or exceed a standard. Standards may consist of one's own performance in the past (making an effort to surpass it); an objective metric (results-orientation); outdoing others (competitiveness); personal goals set by each individual; or things that have never been done before (innovation).